PinkNews is the world’s largest and most influential LGBTQ+ media brand, reaching a global audience of more than 60 million unique users per month across our website, socials and app. Our mission is to inform, inspire change and empower people to be themselves. Throughout our 17 year history, we have supported and campaigned for the rights of the LGBTQ+ community, helping to deliver transformative change in the UK and worldwide.

 As we continue to grow our digital and tech offering we are looking for a Junior QA and Technical Support person to join our team. Your role will be to act as the gatekeeper to our website and apps to ensure that our products are working smoothly, that they meet our high expectations and ensure our customer brand experience is always on point.

We're a company with big ideas and as a team we have an all-hands-on-deck approach, so being able to manage multiple tasks and prioritise your workload is a must. You will report directly into the Head of Technology and you will also be expected to assist with any ad hoc tasks as and when required. Part of your role will be supporting the wider team and providing technical support when needed.

You will be incredibly meticulous, with eyes like a hawk and will be able to detect and report bugs in a swift and timely manner. As the only QA person on the team you will be a self-starter who is keen to learn and see everyday as a chance to expand and hone your skills. 

Responsibilities

• Testing the website and apps on a daily basis to ensure things are running as expected

• Extensive testing of new features to ensure they launch smoothly and with minimal disruption to the customer experience

• Supporting the Ads Ops and Brand Partnerships teams to make sure ad campaigns are running as expected, reporting any bad ads straight away

• Create testing plans to use across platforms to keep a record of your testing and to use as a guide for future testing.

• Be the first to flag critical bugs, aiming to uncover any major issues before our customers do

• Be able to fix minor bugs that require minimal development

• Monitoring the Tech Support channel on Slack and prioritising tasks appropriately

• Supporting the wider tech team and taking on adhoc tech or admin tasks as and when required

• When necessary work with the relevant tech person to help resolve bugs or challenges that might come up

• Communicating your findings on a regular basis to the tech team

Skills and experience

• An understanding of the testing process and experience finding and reporting bugs

• Experience testing the iOS and Android platforms, using Testflight or other tools to compare versions

• Experience testing desktop and mobile websites

• Ability to write basic test plans and be able to articulate findings

• Proficient in working with Trello, Slack and Google Docs

• Willingness to learn new skills and technologies

• A self-motivator able to work independently and flexibly with an ability to multitask in a fast-paced environment

The Package

• Salary from £25,000 DOE

• 32 days annual leave pro rata, including bank holidays 

• Additional day off for your birthday 

• 24/7 access to mental health support

• Instant access to regular counselling & therapy sessions, booked directly through Slack

• Unlimited access to our wellbeing and mental health resource centre

• Instant access to independent financial, legal and other advice for you and family members

• Fully funded socials, activities and away days

• Funded training and development opportunities

• Monthly team awards

• Progressive workplace policies including Transitioning At Work

• Commitment to hybrid working

• NEST Pension

• Macbook, home office equipment

• Mental Health First Aiders (training available)